FAQ

WHERE CAN I USE BANDWAGON?

You can use Bandwagon at LaGuardia Airport's terminals B and C, JFK Airport's terminals 4 and 5, Newark Liberty Airport terminal C, New York Penn Station, Port Authority Bus Terminal and select event venues across the country. More locations coming soon!


WILL I GO OUT OF MY WAY?

Bandwagon’s Ridebatch Server ensures that you will never go more than 20% out of your way. 


HOW MUCH DOES BANDWAGON COST?

By sharing a ride, Bandwagon users pay approximately 25% less than what they would have if they traveled solo.


WHO PAYS THE DRIVER?

We will automatically pay both you and your partner’s fare and tip. For trips where pairing is unavailable, the second passenger pays the driver.


CAN I PAY WITH CASH?

You can't pay Bandwagon with cash. For trips where pairing is unavailable, you can use cash to settle up with your partner and pay the driver.


WHY HAS NO ONE JOINED MY RIDE?

Timing and route compatibility play a big role in whether or not you get matched. Sometimes there just isn’t another taxishare request matching your specific itinerary!  Submit a request again, new users may have joined the request pool since your last request.


CAN I BOOK IN ADVANCE?

Yes! Simply download our free app and let us know when you will need a ride.
 

I’M A FLEET OWNER, WILL MY DRIVER FARES GO DOWN?

Bandwagon is a version of the automatic payment systems Way2Ride and RideLinQ. Drivers will be paid the full meter amount for both stops plus tip.


SO, BANDWAGON IS LIKE UBER?

Bandwagon is not a Transportation Network Company (TNC) like Uber; we work within the regulatory structure to optimize taxi supply and user demand. 
 

HOW DO I GET A RECEIPT?

We will automatically send you a ride receipt when your ride ends. 
 

HOW DOES TIPPING WORK?

You will be prompted at the end of your ride to select your tip amount.


HOW DO I CONTACT BANDWAGON?

24 Hour customer support is available at feedback@bandwagon.io and (470) 377-5268